Job Description
Join Premier Connect Solutions as a Local Customer Service Representative and become the voice of our valued clients! We're seeking compassionate professionals to deliver exceptional support from the comfort of your home. Enjoy immediate hire, competitive pay, and flexible hours while making a real impact in your community. No prior experience required – we provide comprehensive training to set you up for success. Be part of a dynamic team serving Michigan and Ohio residents with award-winning customer service excellence.
Responsibilities
- Handle inbound/outbound calls and digital communications from local customers
- Resolve inquiries, process orders, and troubleshoot issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction scores through empathetic communication
- Adhere to company policies and compliance standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong typing skills (35+ WPM) and computer proficiency
- Excellent verbal/written communication abilities
- Ability to work independently in a remote setting
- Reliable high-speed internet and quiet workspace
- Available for flexible shifts including evenings/weekends
- Passion for helping local communities thrive