Job Description
Join our award-winning customer service team as a Night Shift Call Center Agent in Dallas, TX! We're seeking dedicated professionals who thrive in dynamic environments and deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive, modern workplace. If you're a night owl with a passion for problem-solving, this is your chance to shine while others sleep!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong typing (40+ WPM) and computer proficiency
- Exceptional communication and conflict resolution skills
- Ability to work independently in a fast-paced environment
- Reliable transportation for flexible scheduling