Job Description
Join GlobalConnect Solutions as a Night Shift Call Center Agent and become the voice of excellence for our Fortune 500 clients! We're seeking dedicated professionals to deliver exceptional customer support during our peak evening hours. Enjoy a competitive hourly wage, comprehensive benefits package, and opportunities for career advancement—all while working in our state-of-the-art Memphis facility. Perfect for night owls seeking stability and growth in a dynamic environment!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical issues, and account management
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT, FCR)
- Collaborate with team members to escalate complex cases
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with 98% accuracy
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Reliable transportation for overnight shifts
- Flexibility to work weekends/holidays