Job Description
Join our award-winning call center team in Columbus, OH! We're hosting an exclusive hiring event for motivated night shift professionals seeking stable careers with growth opportunities. Enjoy premium benefits, competitive pay, and a supportive environment where your voice matters. No experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Maintain detailed customer records in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Flexible schedule including nights, weekends, and holidays
- Positive attitude and customer-focused mindset