Job Description
Join our elite night shift team at Global Connect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking dynamic customer service careers in Chicago. This full-time night shift position offers competitive pay, comprehensive benefits, and advancement opportunities in a modern call center environment. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call volume, quality scores)
- Document interactions accurately in company databases
- Collaborate with team leads to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work flexible night shifts (11 PM - 7 AM)
- Basic computer proficiency
- Customer service mindset with empathy
- Reliable transportation to downtown Chicago location
- Must attend in-person hiring event on June 20th