Job Description
Join our award-winning call center team in Columbus! We're seeking dedicated night shift professionals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Our upcoming hiring event offers on-the-spot interviews and same-day offers for qualified candidates.
Why Join Us?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holiday pay
- Clear career advancement paths
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues
- Document interactions in CRM system with 100% accuracy
- Meet/exceed performance metrics (e.g., CSAT, AHT, FCR)
- Collaborate with team to improve service quality
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Typing speed of 40+ WPM
- Available to work 11 PM - 7 AM shifts
- Problem-solving mindset and resilience
- Must pass background/drug screening