Job Description
Join our dynamic team at ConnectSphere Solutions as a Night Shift Call Center Agent in Virginia Beach! We're seeking motivated individuals to deliver exceptional customer service and support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate openings available – start your career journey with us today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service efficiency
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service or call center experience
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with MS Office applications
- Flexible schedule availability for night shifts (10 PM - 6 AM)
- Pass background check and drug screening