Job Description
Join ConnectCare Solutions as a Night Shift Call Center Agent and become the voice of innovation in healthcare support! We're seeking dedicated professionals to deliver exceptional customer service during our overnight operations. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your contributions make a real difference. If you thrive in fast-paced settings and value work-life balance through flexible scheduling, this is your opportunity to grow with a leader in patient-centered support.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve patient inquiries regarding insurance, billing, and services
- Maintain detailed call documentation in CRM systems
- Collaborate with healthcare teams to coordinate patient needs
- Meet/exceed performance metrics (call quality, resolution time)
- Adhere to HIPAA compliance protocols
- Participate in ongoing training programs
Qualifications
- 1+ years customer service or call center experience
- Excellent verbal communication and active listening skills
- Ability to multitask in high-pressure environments
- Basic proficiency with CRM software (e.g., Salesforce)
- Strong problem-solving and conflict resolution abilities
- Flexibility to work nights (11 PM - 7 AM)
- High school diploma or equivalent required