Job Description
ConnectSolutions Inc. is seeking dedicated Night Shift Call Center Agents to join our remote team based in Cleveland, Ohio. Work from home while delivering exceptional customer service to our clients across Virginia and beyond. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in a supportive virtual environment.
Why Join Us?
- Industry-leading compensation package with performance bonuses
- 100% remote work flexibility
- Health, dental, and vision insurance
- Tuition reimbursement and professional development
- Collaborative virtual team culture
Join us in revolutionizing customer support while enjoying the comfort of remote work!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product/service problems
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with cross-functional teams to improve processes
- Adhere to compliance protocols and security standards
- Participate in ongoing training and knowledge sharing
Qualifications
- 1+ years call center or customer service experience
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce preferred)
- Ability to troubleshoot technical issues
- High-speed internet connection and quiet workspace
- Flexibility to work nights (10 PM - 6 AM EST)
- Ohio or Virginia residency required
- High school diploma or equivalent (degree preferred)