Job Description
Join our award-winning call center team in Philadelphia and kickstart your career with comprehensive paid training! We're seeking motivated Night Shift Customer Service Representatives to handle inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and advancement opportunities in a modern, supportive environment. No experience required – we provide all training!
What We Offer:
• 3-week paid training program
• Night shift differential pay ($3/hour premium)
• Comprehensive benefits package (Day 1)
• Career growth path to supervisory roles
• Free parking and public transit reimbursement
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding billing, technical support, and account services
- Document interactions accurately in CRM systems while maintaining performance metrics
- Collaborate with team leads to improve service quality and efficiency
- Adhere to compliance protocols and data security standards
- Participate in ongoing training to enhance product knowledge
- Meet/exceed monthly performance targets for call resolution and customer satisfaction
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills with clear, professional phone etiquette
- Ability to work independently in a fast-paced night shift environment
- Basic computer proficiency and typing speed (30+ WPM)
- Flexibility to work weekends and holidays as needed
- Positive attitude and problem-solving mindset
- Reliable transportation to our Philadelphia facility
- No prior call center experience required – training provided!