Job Description
Join our award-winning customer service team as a Night Shift Call Center Agent from the comfort of your home in Charlotte, NC. We're seeking dedicated professionals to provide exceptional support to our Fortune 500 clients during evening hours. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while making a meaningful impact.
What We Offer:
- Industry-leading compensation with performance bonuses
- Full medical, dental, and vision insurance
- Paid training and career development programs
- Home office equipment stipend
- 401(k) with company match
Responsibilities
- Handle inbound/outbound calls for major retail and tech clients
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions in CRM systems with precision
- Maintain high customer satisfaction scores (CSAT) and first-call resolution rates
- Adhere to compliance protocols for sensitive data handling
- Collaborate with team leads to improve service processes
Qualifications
- Minimum 1 year customer service or call center experience
- High-speed internet connection (minimum 25 Mbps)
- Quiet, dedicated workspace with ergonomic setup
- Ability to work nights (10 PM - 6 AM EST) including weekends
- Strong typing skills (40+ WPM) and computer literacy
- Excellent problem-solving and conflict resolution abilities
- Pass background check and drug screening