Job Description
Join our award-winning customer service team at PeakConnect Solutions! We're seeking energetic professionals to fill immediate night shift call center roles in Colorado Springs. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for career growth. Perfect for those seeking flexible schedules while delivering exceptional customer experiences.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed performance metrics (call quality, resolution times, CSAT)
- Document interactions accurately and maintain detailed case records
- Collaborate with team leads to improve service protocols
- Adhere to strict confidentiality and security guidelines
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year call center or customer service experience
- Exceptional verbal communication and active listening skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Proficient with Windows OS and CRM software (Salesforce preferred)
- High school diploma or equivalent (college degree a plus)
- Strong problem-solving abilities under pressure
- Authorized to work in the United States without sponsorship