Job Description
Join our award-winning team at Baltimore Communications Hub as a Night Shift Call Center Representative! We're seeking dedicated professionals to deliver exceptional customer service during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for career growth. As a key member of our customer success team, you'll be the voice of our brand—making a real impact while enjoying flexible scheduling and advancement opportunities. Ready to thrive in a fast-paced setting where your contributions matter? Apply today!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries, technical issues, and billing concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with cross-functional teams for complex escalations
- Maintain product knowledge through continuous training
- Support after-hours emergency response protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and active listening abilities
- Ability to work independently in a remote-friendly environment
- Flexibility to adapt to changing priorities
- Basic technical troubleshooting knowledge
- Reliable transportation for on-site training (initial)