Job Description
Join our award-winning customer support team as a Night Shift Call Center Representative in Mesa, AZ! We're seeking motivated individuals to deliver exceptional service during peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive remote-friendly environment. Perfect for night owls seeking stability with upward mobility.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Adhere to strict confidentiality and compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Typing speed ≥ 40 WPM with 95% accuracy
- Strong problem-solving and de-escalation skills
- Reliable home office setup with high-speed internet
- Flexible availability for 8-hour shifts (10 PM - 6 AM MST)
- Ability to multitask in fast-paced environments