Job Description
Join our award-winning customer service team as a Night Shift Call Center Representative in Minneapolis! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment designed for career growth. This role offers stability with consistent schedules and opportunities for advancement within our expanding organization.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to address escalated issues
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience
- Exceptional verbal communication skills
- Ability to type 40+ WPM
- Strong problem-solving abilities
- Comfortable working night shifts (7 PM - 7 AM)
- Proficiency with Windows OS and CRM software
- Reliable transportation to downtown Minneapolis