Job Description
Join our award-winning customer service team at Apex Customer Solutions! We're seeking dedicated Night Shift Call Center Representatives to deliver exceptional support to our clients' customers. Enjoy premium benefits including health insurance, 401k matching, and paid time off while working in our modern downtown Raleigh facility. This role offers growth opportunities into team leadership and specialized customer service tracks.
Our 24/7 operations provide a dynamic environment where your problem-solving skills shine. With competitive pay rates and a supportive culture, we invest in your success through ongoing training and development programs. Experience the satisfaction of making a real difference in customers' lives while advancing your career in a thriving tech hub.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while meeting performance metrics
- Collaborate with team members to share best practices and solutions
- Participate in ongoing training to enhance product knowledge and service skills
- Maintain confidentiality of sensitive customer information
- Adapt to changing processes and technologies in a fast-paced environment
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 30+ WPM with strong computer literacy
- Proven problem-solving abilities and emotional intelligence
- Reliable transportation to downtown Raleigh facility
- Flexibility to work nights (11 PM - 7 AM) including weekends
- Basic knowledge of CRM software (experience with Salesforce a plus)