Job Description
Join our dynamic call center team in Indianapolis as a Night Shift Representative! We're seeking motivated individuals to deliver exceptional customer service during evening hours. With comprehensive paid training and a supportive environment, you'll gain valuable skills while earning competitive pay. Enjoy benefits like health insurance, retirement plans, and career advancement opportunities. If you're a night owl with strong communication skills, apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM systems and knowledge bases
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in customer databases
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM)
- Ability to work flexible night shifts (PM-AM)
- Basic computer proficiency
- Excellent verbal communication
- Problem-solving aptitude