Job Description
Join our award-winning team at Global Connect Solutions as a Night Shift Call Center Representative! We're hosting an exclusive hiring event for motivated individuals ready to thrive in a fast-paced customer service environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities while serving diverse clients across the nation. Perfect for night owls seeking stability and advancement!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed performance metrics (call volume, resolution time, CSAT)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Adhere to PCI compliance and data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency in CRM platforms (Salesforce, Zendesk)
- Available for consistent night shifts (10 PM - 6 AM)
- Strong problem-solving and conflict resolution skills
- Must pass background check and drug screening