Job Description
Join our dynamic call center team in Fresno, CA for a rewarding night shift role! ConnectHub Solutions is seeking motivated individuals to provide exceptional customer service while supporting our Illinois-based clients. This immediate-start opportunity offers competitive pay, comprehensive training, and a supportive team environment. Perfect for night owls seeking career growth in the heart of California's Central Valley.
Responsibilities
- Handle inbound/outbound calls for Illinois-based clients with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues using CRM systems
- Document interactions accurately in Salesforce and other proprietary platforms
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team leads to improve service delivery processes
- Adhere to strict confidentiality and compliance protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Windows applications
- Excellent verbal communication and active listening abilities
- Ability to work independently during night shifts (10 PM - 6 AM)
- Reliable transportation to Fresno facility
- Basic knowledge of healthcare/telecom industries a plus