Job Description
Join Our Phoenix Hiring Event for Night Shift Call Center Roles!
Global Connect Solutions is hosting an exclusive hiring event for motivated individuals seeking night shift call center jobs in Phoenix, AZ. We offer competitive pay, comprehensive benefits, and a dynamic team environment. This is your opportunity to launch your career in customer service with a company that invests in its employees.
Why Join Us?
- Weekly pay + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Free parking and transit reimbursement
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with 95% accuracy
- Flexible availability for night shifts (6 PM - 6 AM)
- Proficiency with Microsoft Office and CRM software
- Pass background check and drug screen
- Positive attitude with customer-first mindset