Job Description
Join Houston's premier call center team with immediate night shift openings! GlobalConnect Solutions offers competitive pay, comprehensive benefits, and career advancement opportunities. Our 24/7 support center serves Fortune 500 clients, and we're hiring dedicated professionals for our dynamic night operations. Enjoy shift premiums, free parking, and a supportive environment with flexible scheduling options. Perfect for students, parents, or night owls seeking stability and growth!
Responsibilities
- Handle inbound/outbound calls for premier clients with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics for call handling time and quality scores
- Collaborate with team members and supervisors to improve service delivery
- Participate in ongoing training programs for product knowledge and soft skills
- Adhere to strict confidentiality and security protocols for customer data
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with calm demeanor under pressure
- Proficiency with Windows OS and basic CRM software
- Ability to work independently with minimal supervision during night shifts
- Reliable transportation for 10 PM - 7 AM shifts (Mon-Fri)
- Must pass background check and drug screening