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Customer Service 🏢 Full Time ⭐️ Verified

Night Shift Call Center Representative

GlobalConnect Solutions
Houston
Estimated Salary
USD 18,5 – USD 22,75
New
Live Update
28 September 2026
Deadline
28 Sep 2027

Job Description

Join Houston's premier call center team with immediate night shift openings! GlobalConnect Solutions offers competitive pay, comprehensive benefits, and career advancement opportunities. Our 24/7 support center serves Fortune 500 clients, and we're hiring dedicated professionals for our dynamic night operations. Enjoy shift premiums, free parking, and a supportive environment with flexible scheduling options. Perfect for students, parents, or night owls seeking stability and growth!

Responsibilities

  • Handle inbound/outbound calls for premier clients with professionalism and empathy
  • Resolve customer inquiries, billing issues, and technical support requests
  • Document interactions accurately in CRM systems while maintaining data integrity
  • Meet/exceed performance metrics for call handling time and quality scores
  • Collaborate with team members and supervisors to improve service delivery
  • Participate in ongoing training programs for product knowledge and soft skills
  • Adhere to strict confidentiality and security protocols for customer data

Qualifications

  • High school diploma or equivalent; college degree preferred
  • 6+ months customer service or call center experience
  • Exceptional verbal communication and active listening skills
  • Strong problem-solving abilities with calm demeanor under pressure
  • Proficiency with Windows OS and basic CRM software
  • Ability to work independently with minimal supervision during night shifts
  • Reliable transportation for 10 PM - 7 AM shifts (Mon-Fri)
  • Must pass background check and drug screening

Required Skills

Customer Service Call Center Operations CRM Software Conflict Resolution Time Management Problem Solving Communication Data Entry

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