Job Description
Join our dynamic call center team in Nashville and kickstart your career with an immediate start opportunity! We're seeking motivated Night Shift Call Center Representatives to deliver exceptional customer service while enjoying competitive pay, comprehensive benefits, and a supportive work environment. As a key member of our 24/7 operations, you'll resolve inquiries, build customer loyalty, and contribute to our company's growth. No experience? No problem – we provide paid training! Apply today and transform your career.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account-related inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Adhere to company policies and regulatory standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Flexibility to work nights (11 PM - 7 AM)
- Problem-solving mindset and customer-first attitude
- Reliable transportation to downtown Nashville location
- Background check and drug screen required