Job Description
Join our award-winning call center team in Kansas City, MO, and launch your career with industry-leading paid training! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support to clients nationwide. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth matters. No experience necessary – we provide all training to set you up for success!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and active listening skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and decision-making abilities
- Basic computer proficiency (typing 25+ WPM)
- Reliable transportation for night shift hours
- Positive attitude and commitment to customer satisfaction