Job Description
Join ConnectCare Solutions as a Night Shift Call Center Representative and become the voice of our healthcare clients! We're seeking dedicated professionals to deliver exceptional customer service during our evening hours (10 PM - 6 AM). Enjoy competitive pay, comprehensive benefits, and a supportive team environment while making a real impact. As a leader in healthcare communication, we offer growth opportunities and stability in a thriving industry.
What We Offer:
- Competitive hourly rate + performance bonuses
- Health, dental, and vision insurance
- Paid training and career advancement
- 401(k) with company match
- Free parking and transit stipend
Responsibilities
- Handle inbound/outbound calls for healthcare clients with professionalism and empathy
- Resolve patient inquiries, appointment scheduling, and billing concerns
- Document interactions accurately in CRM systems
- Maintain strict HIPAA compliance and data security protocols
- Collaborate with team members to improve service quality
- Meet performance metrics (call handling time, resolution rates)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional communication and active listening skills
- Ability to work independently and problem-solve efficiently
- Comfortable with technology (CRM systems, multi-tasking)
- Reliable transportation for night shift schedule
- Basic medical terminology knowledge (a plus)
- Positive attitude and stress management abilities