Job Description
Join ConnectCare Solutions as a Night Shift Call Center Representative and deliver exceptional customer service from the comfort of your home! We're seeking dedicated professionals to support our clients during evening hours (10 PM - 6 AM CST) with remote opportunities spanning Milwaukee, WI, and Illinois. Enjoy competitive pay, comprehensive training, and a flexible work environment while making a meaningful impact. Apply today to start your remote career journey!
Responsibilities
- Handle inbound/outbound calls for customer inquiries, order processing, and technical support
- Document interactions accurately in CRM systems and maintain call quality standards
- Resolve issues efficiently using problem-solving techniques and product knowledge
- Collaborate with team leads to escalate complex cases and improve processes
- Adhere to HIPAA/FERPA compliance guidelines for sensitive customer data
- Meet daily performance metrics including call volume and resolution rates
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months of customer service or call center experience
- Excellent verbal communication and active listening skills
- Ability to work independently with minimal supervision in a remote setting
- Proficient with Microsoft Office Suite and CRM software
- Reliable high-speed internet and quiet home workspace
- Flexible availability for rotating night shifts (10 PM - 6 AM CST)
- Strong typing speed (35+ WPM) and multitasking abilities