Job Description
Join Atlanta's premier customer experience team as a Night Shift Call Center Specialist at Apex Customer Solutions. We're seeking dedicated professionals to deliver exceptional service while our clients sleep. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for career growth. This overnight role offers unique advantages like reduced commute stress and premium shift differentials. If you thrive in dynamic settings and want to make a difference while advancing your career, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in continuous training programs
- Maintain strict compliance with data security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Comfortable working overnight shifts (10 PM - 6 AM)
- Proficiency with Windows OS and CRM software