Job Description
Join our award-winning team as a Night Shift Call Center Specialist at Cleveland Customer Solutions! We're seeking dedicated professionals to deliver exceptional customer support during evening hours while enjoying premium benefits and career growth opportunities. Our state-of-the-art downtown Cleveland facility offers a supportive, fast-paced environment where your skills will make an immediate impact.
As a key member of our 24/7 operations, you'll resolve inquiries, build customer relationships, and contribute to our industry-leading satisfaction metrics. We provide comprehensive training, flexible scheduling options, and a collaborative culture that values work-life balance.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development programs
- Escalate complex issues to appropriate departments
Qualifications
- Minimum 1 year customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Proficient with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Available for consistent night shift schedule (10 PM - 6 AM)
- Typing speed of 35+ WPM