Job Description
Join our dynamic team as a Night Shift Chat Support Specialist in Philadelphia! We're seeking tech-savvy communicators to deliver exceptional customer service via live chat during overnight hours. This is an immediate-start opportunity with competitive pay, flexible scheduling, and career growth potential in a fast-paced environment. Enjoy working remotely while making a real impact for our global clientele. Immediate openings available!
Responsibilities
- Provide instant, professional support via live chat for technical inquiries and customer issues
- Resolve customer concerns efficiently using knowledge base and troubleshooting protocols
- Document interactions accurately in CRM systems and escalate complex issues appropriately
- Maintain high customer satisfaction scores while meeting KPI targets
- Collaborate with day-shift teams to ensure seamless service continuity
- Participate in ongoing training to enhance product knowledge and support techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Excellent typing skills (60+ WPM) and written communication abilities
- Proficiency with CRM software and chat support platforms (Zendesk, Intercom)
- Ability to work independently during overnight hours (11 PM - 7 AM)
- Strong problem-solving skills and emotional intelligence
- Must be authorized to work in the US with reliable internet connection