Job Description
Join our award-winning support team as a Night Shift Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat while our clients sleep. This remote-friendly role offers competitive pay, flexible scheduling, and growth opportunities in a dynamic tech environment. Perfect for night owls who thrive in fast-paced digital interactions!
Responsibilities
- Handle 50+ daily chat inquiries across multiple platforms (web, mobile, social)
- Resolve technical issues, billing questions, and account concerns
- Document interactions using Zendesk with 99% accuracy
- Collaborate with Tier 2 teams for complex escalations
- Meet/exceed 95% customer satisfaction targets
- Participate in weekly training sessions on new products
Qualifications
- 1+ years customer service experience via chat/email
- Excellent written communication skills (native English)
- Proficient in Windows/macOS and web applications
- Available for 11 PM - 7 AM CST shifts
- High-speed home internet connection required
- Ability to type 60+ WPM with 98% accuracy
- Experience with CRM tools (Zendesk preferred)