Job Description
Are you a tech-savvy problem solver looking for a schedule that fits your lifestyle? Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our growing team in Mesa, Arizona. This is a high-impact role focused on providing exceptional technical support during weekend operations.
We are looking for an individual who thrives in a fast-paced environment and is ready for an Immediate Start. If you are passionate about technology and enjoy helping others resolve technical challenges, we want to hear from you.
Why Join Us?
- Competitive Pay: $20.00 - $30.00 per hour based on experience.
- Flexible Schedule: Focus on your personal life while we handle your work week.
- Immediate Start: No waiting—get onboarded and making an impact this weekend.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues related to desktops, laptops, printers, and network connectivity.
- User Support: Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to ensure business continuity on weekends.
- System Maintenance: Perform routine system updates, patch management, and security checks to maintain optimal performance.
- Asset Management: Track and manage IT equipment inventory, including setup, configuration, and decommissioning.
- Documentation: Maintain detailed logs of technical issues and resolutions in our ticketing system.
- Security Compliance: Enforce IT security policies and assist in the deployment of antivirus software and firewalls.
Qualifications
- Experience: 1-3 years of experience in IT support, help desk, or a related technical field.
- Education: High school diploma or GED required; Associate’s degree or certification (CompTIA A+, Network+) preferred.
- Technical Skills: Proficiency in Windows and macOS operating systems; knowledge of active directory and basic networking is a plus.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be available to work weekends (Saturday and Sunday) on a rotating or fixed schedule.
- Problem Solving: Strong analytical skills and a proactive approach to troubleshooting technical challenges.