Job Description
Are you a tech-savvy problem solver looking for a rewarding Weekend Shift in Los Angeles? Apex Digital Solutions is seeking a dedicated IT Support Specialist to join our dynamic team. Enjoy the perfect work-life balance with our structured weekend schedule while providing critical technical assistance to our clients.
We are looking for an individual who thrives in a fast-paced environment and can handle hardware and software issues with ease. If you want to leverage your technical skills in a role that offers stability and growth, this is the opportunity for you.
Responsibilities
- Provide Tier 2 technical support to employees via phone, email, and in-person during weekend shifts.
- Diagnose and resolve hardware and software issues, including printers, laptops, and network connectivity.
- Manage and maintain the IT inventory, ensuring all equipment is tracked and functional.
- Document all technical issues and resolutions in our ticketing system to ensure continuity of service.
- Assist in the setup and configuration of new workstations and peripherals.
- Monitor system performance and troubleshoot network outages proactively.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Certification in A+, Network+, or similar IT support credentials is a plus.
- Proven experience in a technical support role, preferably in a weekend capacity.
- Strong knowledge of Microsoft Office Suite and operating systems (Windows/macOS).
- Excellent communication skills and a customer-first attitude.
- Must be available to work weekends (Saturday and Sunday).
- Ability to lift 25lbs and stand for extended periods when necessary.