Job Description
Join our award-winning customer support team and deliver exceptional digital experiences to local clients! We're seeking motivated Night Shift Chat Support Specialists in Indianapolis to provide real-time assistance via text-based platforms. This full-time position offers competitive pay, comprehensive benefits, and immediate start for qualified candidates. Enjoy flexible scheduling, remote work options, and career growth opportunities in a dynamic tech environment.
Responsibilities
- Respond to customer inquiries via live chat with average 30-second response times
- Resolve technical issues for Indianapolis-based clients using remote diagnostic tools
- Maintain detailed case notes in CRM system with 100% accuracy
- Collaborate with day-shift teams to ensure seamless service continuity
- Meet monthly KPIs for customer satisfaction (CSAT) and first-contact resolution
- Participate in weekly training sessions for new product releases
- Document recurring issues to improve knowledge base resources
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Typing speed of 50+ WPM with 95% accuracy
- Proficient in Zendesk, Intercom, or similar chat platforms
- Available to work 11 PM - 7 AM EST shifts (including weekends)
- Strong problem-solving skills with technical aptitude
- Ability to multitask in high-volume chat environments
- Reliable internet connection and quiet home office setup