Job Description
Join our dynamic Fresno team as a Night Shift Customer Service Representative! We're seeking passionate individuals to deliver exceptional local support during evening hours. This is your opportunity to make a tangible impact in your community while enjoying competitive pay and career growth. Our upcoming hiring event also features Ohio positions – apply today to be considered for both locations!
What We Offer:
- Competitive hourly pay ($18-$24)
- Comprehensive benefits package
- Clear career advancement paths
- Supportive team environment
- Free parking on-site
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for complex cases
- Maintain high customer satisfaction metrics
- Adhere to company protocols and compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Ability to work independently during night shifts
- Proficient with Microsoft Office and CRM software
- Spanish bilingual a major plus
- Must pass background check and drug screening
- Reliable transportation to Fresno location