Job Description
Join our award-winning customer service team as a Night Shift Representative in Houston! We're seeking passionate individuals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate start available for motivated candidates ready to make a difference. No weekends required!
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products/services with empathy
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics for call quality and resolution
- Participate in ongoing training programs
- Support after-hours emergency response protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently during night shifts
- Basic computer skills and typing proficiency
- Reliable transportation to Houston facility