Job Description
Join CityConnect Solutions as a Night Shift Customer Service Representative in Oklahoma City! We're seeking dedicated professionals to deliver exceptional support to our local community during evening hours. This immediate-start opportunity offers competitive pay, comprehensive training, and a supportive team environment. If you're a night owl passionate about helping others, this role is your perfect match!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with empathy and professionalism
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Support local community outreach initiatives during your shift
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or support role
- Exceptional communication skills with clear phone/email etiquette
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving skills with calm demeanor under pressure
- Availability to work flexible night shift schedule (10 PM - 6 AM)
- Basic typing speed of 40+ WPM