Job Description
Join our award-winning support team at NexusConnect Solutions! We're seeking passionate Night Shift Customer Service Representatives to deliver exceptional experiences for our San Jose clients. Enjoy comprehensive paid training, competitive pay, and career advancement opportunities. Ideal for night owls who thrive in dynamic environments and want to make a real impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex billing, technical, and account issues using CRM tools
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to escalate unresolved issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives for service efficiency
- Maintain compliance with data security protocols and company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience or relevant internship
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently and collaboratively in remote teams
- Comfortable with night shift schedule (11 PM - 7 AM)
- Strong problem-solving skills and emotional intelligence
- Reliable high-speed internet connection for remote work