Job Description
Join Albuquerque's premier customer service team as a Night Shift Representative! We're seeking dedicated professionals to deliver exceptional support during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive culture designed for career growth. If you thrive in dynamic environments and excel at problem-solving, this role offers the perfect opportunity to advance your career while serving diverse clients across the Southwest.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call volume and resolution time
- Collaborate with team members to address complex issues
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with CRM software
- Typing speed of 40+ WPM
- Flexibility to work evenings (7 PM - 7 AM)
- Positive attitude and resilience under pressure