Job Description
Join KC Connect Solutions as a Night Shift Customer Service Representative and become the voice of excellence for our valued clients. We're seeking dedicated professionals who thrive in dynamic environments and are passionate about delivering exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive team atmosphere while working during our high-impact overnight hours. This role offers growth opportunities and stability in Kansas City's thriving business landscape.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries, complaints, and technical issues efficiently
- Maintain detailed customer records in CRM systems
- Meet/exceed performance metrics including CSAT and AHT targets
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Reliable transportation and night shift availability
- Background check and drug screen required