Job Description
Join our award-winning customer service team in the vibrant coastal city of Long Beach! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional experiences to our global clientele. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while working during the evening hours. Our state-of-the-art facility offers modern amenities and career growth opportunities. Apply today and become part of a company that values your contribution and invests in your success!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service concerns efficiently
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to share best practices and improve service delivery
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with strong computer proficiency
- Flexible schedule availability including nights, weekends, and holidays
- Experience with Salesforce or similar CRM platforms
- Proven problem-solving abilities and conflict resolution skills