Job Description
Join our award-winning team at Apex Solutions and become part of Louisville's premier customer experience hub! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support while our city sleeps. Enjoy premium benefits including health insurance, paid training, and career advancement opportunities. Our modern downtown facility features ergonomic workstations, complimentary snacks, and a supportive team environment. Experience the perfect blend of competitive compensation and work-life balance with our flexible scheduling options.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics including CSAT and AHT
- Collaborate with team leads on complex issue escalation
- Maintain strict compliance with HIPAA and PCI-DSS standards
- Participate in monthly training sessions and performance reviews
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Flexible schedule including nights, weekends, and holidays
- Basic knowledge of Microsoft Office Suite
- Positive attitude with problem-solving mindset