Job Description
Join Miami's premier customer service team and launch your career in a dynamic, supportive environment! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional experiences while enjoying competitive pay, comprehensive benefits, and advancement opportunities. Work in our state-of-the-art downtown facility with modern amenities, flexible scheduling options, and a team-focused culture that values your contributions. If you're a night owl with exceptional communication skills and a passion for helping others, this is your chance to thrive in Miami's growing business district!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries, complaints, and technical issues using CRM tools
- Document interactions and maintain accurate case records
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills in English
- Proficient with Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Flexible schedule availability (10 PM - 6 AM)
- Typing speed: 40+ WPM