Job Description
Join Omaha's premier customer service hub as a Night Shift Representative! We're seeking dedicated professionals to deliver exceptional support while our clients sleep. Enjoy premium compensation, flexible scheduling, and a supportive environment designed for growth. With state-of-the-art technology and comprehensive training, you'll become a vital part of our 24/7 operations. Benefits include: Health insurance, 401(k) matching, paid time off, and tuition reimbursement. Perfect for night owls seeking stability and advancement in Omaha's thriving service sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs for resolution time and customer satisfaction
- Collaborate with day teams for seamless service continuity
- Participate in monthly performance reviews and skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with high accuracy
- Proficiency with Windows OS and CRM software
- Flexible availability for overnight shifts (10 PM - 6 AM)
- Strong problem-solving under pressure
- Nebraska residency required