Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become the voice of excellence for our clients. We're seeking dedicated professionals to deliver exceptional service during our peak evening hours (11 PM - 7 AM). Enjoy competitive pay, comprehensive benefits, and a supportive team environment in Virginia Beach's thriving coastal business district.
Why Join Us?
- Competitive hourly pay with performance-based incentives
- Comprehensive health/dental/vision insurance
- 401(k) with company matching
- Professional development programs
- Commuter-friendly location near major highways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product concerns
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Adhere to HIPAA/FCC compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work independently during night shifts
- Basic computer proficiency with Windows OS
- Typing speed: 40+ WPM
- Flexible schedule availability (weekends/holidays)
- Pass background check and drug screening