Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become the voice of excellence for our clients! This remote position offers the flexibility of working from home while delivering exceptional support to customers across Virginia Beach and beyond. As a key member of our dynamic team, you'll resolve inquiries, build relationships, and contribute to our commitment to outstanding service—all while enjoying competitive pay and comprehensive benefits.
We're seeking dedicated professionals who thrive in a fast-paced environment and are passionate about creating positive customer experiences. With flexible scheduling and a supportive remote work culture, this role is perfect for night owls seeking stability and growth opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product issues using internal knowledge base and tools
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with support teams to address complex customer needs
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in remote or contact center settings
- Exceptional communication skills with clear, professional phone etiquette
- Strong problem-solving abilities and emotional intelligence
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and MS Office
- Reliable high-speed internet and quiet home workspace
- Ability to work independently during night shifts (10 PM - 6 AM EST)