Job Description
Join our award-winning remote team as a Night Shift Customer Service Representative! ConnectCare Solutions is seeking empathetic professionals to deliver exceptional support to our diverse client base across New York and Florida. This fully remote role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment.
What We Offer:
- Competitive hourly pay + performance bonuses
- 100% remote work with flexible scheduling
- Comprehensive health/dental/vision insurance
- Tuition reimbursement program
- 401(k) with company match
Responsibilities
- Handle inbound/outbound calls, emails, and chats with customers across NY and FL
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Maintain customer satisfaction scores above 95%
- Adhere to HIPAA and data security protocols
- Participate in monthly training and development sessions
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent (college preferred)
- Excellent verbal/written communication skills
- Ability to type 40+ WPM with 95% accuracy
- Proficiency with CRM software (Salesforce preferred)
- Comfortable working night shifts (12am-8am ET)
- Reliable high-speed internet and quiet workspace
- Authorized to work in the US