Job Description
Join our award-winning team as a Night Shift Customer Service Representative in the heart of Washington DC! We're seeking passionate individuals to deliver exceptional support to our diverse clientele during evening hours. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and a vibrant team culture. If you thrive in fast-paced environments and excel at resolving customer inquiries, we want you on our team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues, product questions, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including call quality and resolution times
- Contribute to process improvements through customer feedback analysis
Qualifications
- Minimum 1 year customer service experience in a B2C or B2B environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Ability to multitask in high-pressure situations with empathy and patience
- Available to work flexible night shifts (6 PM - 2 AM EST)
- High school diploma or equivalent; college degree preferred