Job Description
Join Phoenix Call Solutions as a Night Shift Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional customer support during evening hours in our modern Phoenix facility. Enjoy competitive pay, performance bonuses, and a supportive team environment while gaining valuable experience in customer service and conflict resolution. Our paid training program ensures you're fully prepared to succeed, with no prior experience required. Apply today to join our growing team and advance your career in the heart of Arizona's thriving call center industry!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, service issues, and technical troubleshooting
- Document interactions accurately in CRM systems while meeting KPI targets
- Collaborate with team members to escalate complex cases effectively
- Maintain product knowledge through continuous learning modules
- Uphold company standards for customer satisfaction metrics
- Participate in shift handovers and team meetings
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer navigation
- Comfortable working flexible night shifts (10 PM - 6 AM)
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Reliable transportation to our Phoenix facility
- Positive attitude and problem-solving mindset