Job Description
Join Coastal Solutions Group's exclusive hiring event for motivated Customer Service Representatives in Virginia Beach! Launch your career in a dynamic environment where your voice matters. We're seeking passionate individuals to deliver exceptional support experiences while building valuable skills in communication and problem-solving. No experience required – we provide comprehensive training! Enjoy competitive pay, benefits package, and opportunities for advancement within our growing team.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining service standards
- Document interactions accurately in CRM systems
- Collaborate with team members to address escalated issues
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new systems
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts including weekends
- Must be authorized to work in the United States
- No prior experience necessary – training provided