Job Description
Join our exclusive hiring event for Night Shift Call Center Agents in Virginia Beach! We're seeking energetic professionals to deliver exceptional customer experiences during peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment.
What We Offer:
- Hourly pay starting at $18 with performance bonuses
- Health/dental/vision insurance after 60 days
- 401(k) with company matching
- Free parking and public transit subsidy
- Advancement opportunities to team lead/supervisor roles
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries and complaints using CRM systems
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed KPIs: Average Handle Time (AHT), Customer Satisfaction (CSAT)
- Collaborate with Tier 2 support for complex escalations
- Participate in monthly quality assurance reviews
- Maintain HIPAA/GDPR compliance in all communications
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Minimum 35 WPM typing speed with 95% accuracy
- Proficient in MS Office and CRM platforms
- Flexibility to work 11 PM - 7 AM schedule (Sun-Thu)
- Ability to multitask in high-pressure environments
- Valid U.S. work authorization and clear background check
- Spanish bilingual candidates strongly encouraged