Job Description
Join our award-winning support team as a Night Shift Customer Service Representative in Oklahoma City! We're seeking dedicated professionals to deliver exceptional service during evening hours while supporting our diverse client base. This is a rare opportunity to make an immediate impact with flexible scheduling and competitive benefits. If you thrive in fast-paced environments and possess exceptional communication skills, we encourage you to apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing issues, order discrepancies, and technical support problems efficiently
- Document all interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with cross-functional teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including call quality, resolution rates, and customer satisfaction
- Contribute to process improvement initiatives to enhance service delivery
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in call center or retail environments
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional active listening and conflict resolution abilities
- Ability to work independently during night shifts with minimal supervision
- Flexibility to adapt to changing priorities and client needs
- Valid Oklahoma driver's license (if occasional field visits required)